Guest Portal Update
A new enhancement has been implemented within the Guest Portal to improve booking accuracy and data quality.
This update introduces an alert prompting guests to:
* Select the correct number of attendees for their reservation.
* Ensure that at least one member of the party is listed with a valid first and last name.
The use of placeholder names such as “Guest #” as the primary reservation name will no longer be accepted.
Below are examples of the alert messaging and step-by-step instructions demonstrating how guests can update their information directly within the portal.
1. Open up the guest portal.
2. Select your activity/excursion/tour or category to book
3. Click on your activity/tour/excursion/venue
For this example we are using the Hotel History Tour.
4. Click Book to make your selection.
5. The guest will see this popup.
6. They will adjust the number of guests accordingly.
7. Click on CONTINUE
8. Click on I AGREE to agree to the bullets and terms.
9. You will now see the popup to select the number of guests.
10. Click on the box next to a name to check or uncheck a guest.
11. If you have chosen 2 or more guests for this item, but only one box is selected, you will see this alert informing you that you must select another guest to continue.
12. If you have chosen guests that do not have a name associated with them in the itinerary builder you will see this alert.
NOTE: The guest only has to adjust one name. They do not have to adjust the names for both (although it is recommended for future booking ease).
13. Click on the pencil to edit one of the guests name.
14. They will see this expansion.
15. They will then type in the guest name there and have the option to choose a different color, have the guest receive notifications when something is booked, and make them the primary guest.
NOTE: Making them the primary guest does not change anything within your PMS system.
16. Once completed, you no longer will see the alert and now have the option to BOOK NOW.
17. Click on BOOK NOW to complete booking.
18. When you go to your itinerary, you will now see the items with the new initials. Click on it to see more information.
19. You will now see the appropriate guest names within the booking.
