Overview
To help protect your account and meet current security standards, UrVenue requires passwords for email/password accounts to be updated every 6 months.
This policy applies only to users who sign in using an email address and password. Users who authenticate using Google Single Sign-On (SSO) are not required to change their password through UrVenue.
Before Your Password Expires
Beginning 14 days before your password expires, you'll see a notification in the upper-right corner of the UrVenue application informing you of your upcoming expiration date.
To update your password:
Click the password expiration notification.
Enter your current password.
Create and confirm your new password.
Save your changes.
Once your password is updated:
Your password expiration timer resets for another 6 months.
The notification disappears.
If Your Password Has Already Expired
Once your password expires, you will not be able to sign in until you create a new password.
When attempting to log in:
Enter your email address.
You'll be prompted to reset your password.
Check your inbox for a password reset email from [email protected].
Follow the link in the email to create a new password.
Sign in using your updated password.
If you do not receive the email:
Check your Spam or Junk folder.
Select Forgot your password? from the login screen to request another reset email.
After successfully resetting your password, you'll immediately regain access and your new password will remain valid for another 6 months.
Transition for Existing Users
To avoid requiring every customer to reset their password on the same day, existing accounts are being transitioned using a staggered schedule.
Because of this:
Some users may receive the 14-day expiration notification.
Other users who haven't logged in recently may be prompted to reset their password immediately during their next login.
This is expected behavior during the transition period.
Password Requirements
Passwords must meet all of the following requirements:
Length: 8–64 characters
Uppercase: At least one uppercase letter
Lowercase:At least one lowercase letter
Number: At least one number
Special Character: At least one special character
Spaces: Not allowed
Personal Information: Cannot contain your name, username, or email address
Common Passwords: Not permitted
Predictable Patterns: Keyboard patterns, repeated characters, and common sequences are not allowed
Password History: Must be meaningfully different from your current and previously used passwords
Note: Simply adding a number or making a small change to your previous password may not satisfy the password history requirements.
Frequently Asked Questions
Does this affect Google SSO users?
No. Users who sign in with Google SSO are not subject to UrVenue password expiration.
How often do passwords expire?
Every 6 months.
When will I receive a reminder?
You'll receive an in-app notification beginning 14 days before your password expires.
I didn't receive a reminder.
If you haven't logged in recently, you may be prompted to reset your password immediately as part of the transition to the new expiration policy.
I didn't receive my password reset email.
First, check your Spam or Junk folder.
The email is sent from:
If you still don't receive it, select Forgot your password? on the login page to send another reset email.
Why won't UrVenue accept my new password?
Your new password must:
Meet all password requirements.
Be significantly different from your current password.
Not closely resemble recently used passwords.
Small changes, such as adding a number to the end of your previous password, may be rejected.
Need Additional Help?
If you're unable to access your account or need assistance resetting your password, contact UrVenue Support:
UrVenue Help Center
Phone: +1 (702) 605-4000